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Opinion / Letters
Letters and Blogs
(China Daily)
Updated: 2007-08-14 06:55
It's all about service
Comment on Li Xing's column "Good services also key to the success of
Games" (China Daily, August 9)
I agree with Li Xing wholeheartedly about levels of service. It would be
a terrible shame for visitors, whether they are from other parts of China
or from overseas, to have their experience of this event tainted by some
bad customer service experience.
Service in banks is a big problem here in China. I have spent many
unhappy hours waiting in banks and trying to get the information and
services I need from them.
The total number of foreign visitors to Beijing (during the Olympic
Games) might not be much more than usual but Beijing has the opportunity
with this event to tackle customer service issues and provide a model,
which could later echo throughout the rest of China.
Siburtron
On China Daily website
It is not really very important (how many foreigners will come to see the
Games live) when the issue here is better service. Everyone deserves
that, especially the Chinese that live here day in and day out. There
should not just be special service for foreigners and then after the
Olympics it drops back down to the usual bad service.
Let's hope the Olympics raises the bar. I think Chinese are sometimes too
tolerant of a low level of service and bear too many bad conditions as
part of their life.
Len
On China Daily website
On the morning of August 6, I called a well-known club and restaurant in
Dongsi Jiutiao, Beijing, to book a table for dinner that same evening at
8:30 pm to celebrate my daughter's birthday. The restaurant made my
reservation and noted my telephone number.
When we arrived at the restaurant (at 8:20 pm), the manager confirmed we
had made a reservation but told us he had already allocated all the
tables to other people without reservations and that we would have to
wait for a minimum of one hour. He did not even apologize!
I have been living in Beijing for 11 years and have been happy to see the
restaurant sector has made outstanding progress in that time. However,
there are still the black sheep, like this club, which may tarnish the
great image of Beijing, just one year ahead of the Olympic Games.
I draw your attention to this case. I hope you will have some possibility
to get this restaurant to correct its bad behavior, so it does not
continue to treat customers in an unprofessional way, with total lack of
respect.
Thierry Vapperau
Time to save us all
Comment on the news "48 dead, 65 missing in Northwest China floods"
(China Daily website)
This year, a lot of tragedies have happened in China and many people have
lost their lives. It isn't just a natural disaster, it is nature's
warning. It may be caused by the El Nino phenomenon. The climate has also
changed a lot. We human beings should review what we have done to nature
in the past 100 years.
Xiaoping Zhang
On China Daily website
What makes the weather so unpredictable? What has made the global climate
so disastrous? And what should we, the whole world, do to prevent more
disasters from happening? Should we pay attention only to our own small
interests and be ignorant of the others? Human greed has, to a great
extent, damaged our only home. If the world goes on in this cancerous
way, we will have to wait for death to come. Let's join hands to save
ourselves.
Lan Genshen
On China Daily website
Readers' comments are welcome. Please send mail to Letters to the Editor,
China Daily, 15 Huixin Dongjie, Chaoyang District, Beijing, 100029 China.
Send faxes to (86-10) 6491-8377. Send e-mail to opinion@chinadaily.com.cn
or letters@chinadaily.com.cn or to the individual columnists. China Daily
reserves the right to edit all letters. Thank you.
(China Daily 08/14/2007 page11)
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